We know that a culture of accountability in the workplace is driven from the top. If leaders fail to do what they say they are going to do, a culture of complacency develops. However, even when this is done, a basic Foundation Framework needs to be in place for accountability to take hold.
The concept of tying compensation to accountability seems simple enough on the surface. However, making it real is way harder than it looks. And the biggest challenge is deciding what to measure performance against.
The Velocity Retail Group is a full service retail commercial real estate company providing complete retail solutions in tenant and landlord representation, build and buy-to-suit, and investment advisory services. Velocity Retail is using the power of accountability to make sure things get done.
Holding people accountable in the workplace requires a full closed feedback loop to be really effective. If we are able to track actual results as people complete their assigned tasks, do you think they will be more inclined to make sure things get done?
The mission of the International Esperanza Project (IEP) is to inspire hope in people in developing countries through healthcare and community development projects. They have selected CommandHound to provide the task management and accountability support they need to maximize their resources.
We all agree that decision-making is a critical component in any business. Informed and timely decision-making is a goal we all aspire to improve on. So what happens when responsibilities and ultimate accountability are not clearly defined?
Investing in the definition, implementation, and monitoring of critical policies and procedures, when combined with the right amounts of empowerment and accountability, should allow you to step back and only intervene when exceptions happen.
How can an accountability tool like CommandHound increase customer satisfaction so dramatically in such a short period of time? As always, it boils down to doing what you say you are going to do. Consistently, every time.
Have you ever wondered how a disciplined process like Six Sigma can actually delivery near perfect output of any kind in a business? You probably think the Six Sigma system is only used by large manufacturing companies with large teams solely dedicated to quality. Not really.