We often engage with our clients in the early stages of a CommandHound-driven accountability initiative to help them define how to best use CommandHound in conjunction with their existing operational systems.
Tony Elliot is the Vice President of Media and Information Technology at Velocity Retail Group, and an experienced CommandHound user. Velocity is a full-service real estate company, focused in meeting the real estate needs of retail clients nationwide.
We have put together a succinct infographic to help our clients drive accountability in the workplace by avoiding the following issues when using task management and/or accountability software.
We live in a world that measures everything. A world that tells us that metrics are important. However, we often fall on the trap of measuring and reporting on things that are either not useful or not used by anybody.
We have all noticed that speech recognition is all around us and that it is getting better by the minute. We are used to talking to Siri, Alexa, our cars, and to being greeted by a computer when we call somebody's customer support center so it can properly route the call. It is interesting however that most of us do not take full advantage of dictation as a productivity enhancement tool even though it is already available to us everywhere.
Software companies are trying to figure out how to empower their users so they can figure things out on their own. Intuitive graphical user interfaces, embedded help, FAQs and user forums are some of the concepts that have developed recently to help software companies scale more efficiently.
Letting go is hard. Being at the center of things and being plugged into everything is comforting because you can be sure that tasks are getting done just the way you like them. However, this is not scalable.
For those of you who have now been using CommandHound for a while, here is a quick list of some features available that you may have forgotten about.
So, what happens when you have defined clear roles and responsibilities, expectations, compensation structures, performance tracking, and your efforts to develop a culture of accountability begin to take hold? It is time to act.